At Teksus Power Solutions, we are dedicated to providing reliable and efficient delivery services for a seamless shopping experience. By placing an order through our website, you agree to the terms outlined in this policy. These ensure mutual understanding and transparency in our service.

1. General

• All orders are subject to stock availability.
• While we strive to maintain accurate stock counts, occasional discrepancies may occur. If a product is unavailable, we will contact you to discuss options for restocking or processing a refund.

2. Shipping Costs

• For orders, an additional Rs. 120 will be charged as a shipping fee.

3. Delivery Terms

3.1 Transit Time (Domestic)

• Orders are generally in transit for 1 to 7 days, depending on your location.

3.2 Dispatch Time

• Orders are typically dispatched within 1 business day of payment confirmation.
• Dispatches occur Monday to Friday at 3:30 PM IST. Orders placed on weekends or public holidays will be processed on the next business day.

3.3 Change of Delivery Address

• Delivery addresses can be updated anytime before the order has been dispatched.

3.4 Incorrect Address or Contact Information

• If an order is returned due to incorrect address or contact details, customers will need to pay additional shipping charges for re-dispatch.

3.5 Items Out of Stock

• If an item is unavailable, we will ship the available products immediately and send the remaining items once they are back in stock.

3.6 Delivery Delays

• If your delivery exceeds the expected time frame, please contact us for an investigation.

4. Tracking Notifications

• Upon dispatch, you will receive an email with tracking information to monitor the progress of your shipment.

5. Damaged Parcels

• If you notice damage to your parcel during transit, please refuse to accept the delivery and contact our customer service team immediately.
• If the parcel is delivered without your presence and is damaged, please contact customer support for assistance.

6. Duties & Taxes

• All applicable taxes are included in the price displayed on our website.

7. Cancellations

• Orders can be canceled any time before dispatch.
• For cancellations after the order has been dispatched, please contact our support team.

8. Insurance

8.1 Parcels Damaged in Transit

• We will arrange a replacement once the courier completes their investigation into the damage.

8.2 Parcels Lost in Transit

• If a parcel is lost, we will process a replacement after the courier’s investigation confirms the loss.

9. Customer Service

For any queries or assistance, please contact us at:

• Email: care@teksuspowersolutions.com
• Phone: +91 9821904800

Thank you for shopping with Teksus Power Solutions. We strive to make your experience smooth and satisfying!