Warranty

Thank you for your interest in the products and services of TEKSUS. This Limited Warranty applies to physical goods, and only for physical goods of TEKSUS. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, TEKSUS will repair or replace, at no charge, products or parts of a product that proves defective because of technical issue, under normal use and maintenance. TEKSUS POWER SOLUTION will either repair the Product at no charge, using new or refurbished replacement parts. The customer has to pay for one side shipping charges and once the product is repaired or replaced the other side shipping charges will be covered by a Vendor/TEKSUS.

The warranty period for physical goods purchased from TEKSUS is from the date of purchase as per invoice or as per the serial no. of the product.

Warranty Timeline: 12 Month warranty on Laptop battery

• From the date of billing.
• Peeling-off the security seal.

What is covered?

Teksus product warranty covers defects in products or technical issue in the products for the duration of the warranty period.

After repairs/replacement, the warranty will remain only for the unexpired period of the warranty.

Teksus will retain any replaced part/s or component/s. No extension of the warranty period will be done.

If the product is found defective after checking by the service centre then a new product or equivalent product will be issued against the faulty product. Freight and handling costs from one side i.e. service centre to the customer.

What is not covered?

• The product is altered or has any labels damaged or tampered or missing.
• The problem that is caused by physical damage or backup in the laptop battery not resulting from a technical issue.
• Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions contained in your manual.
• Repair or attempted repair by anyone other than Teksus or a Teksus authorised service centre.
• Freight and handling costs from one side.
• Transportation/courier related damages arising not because of Teksus, when the product is sent to the service centre, we would treat it "out of warranty".
• Physically damaged, burnt, connectors damaged or cables damaged etc.
• The product is not a genuine Teksus product that has a supporting invoice/bill.
• Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to the service centre or customer.
• Any issues related to any 3rd party products/services.
• Evidence of alteration, erasing or forgery of proof of purchase documents.
• Accessories given by the products like screw and power cords.

The warranty is only applicable to the original purchaser of the product that means it is not transferable.

The product can be returned in a package that provides an equal degree of protection to the product.

If a product is lost or damaged while in transit to Teksus, to be returned under warranty, then the customer shall assume all risk of loss or damage while in transit.

The service centre will retain any replaced part/s or component/s. Under all circumstances, the decision of whether the product is valid for warranty or not rests solely with Teksus.

Notes on Shipping or Claiming your product for service

When shipping Teksus products, great care should be taken to ensure they are packed carefully in an appropriate container to avoid damage during transport. (Teksus is not liable for damage or loss by carriers)

We recommend that the following information be included with the product when shipped or brought for service:

1. Your name and address
2. Original purchase receipt or proof-of-purchase
3. A description of the fault or reason for the claim
4. A daytime contact telephone number

For more details

Email: care@teksuspowersolutions.com

Get Support: +91 9821904800